I would like to answer few questions that I know many small business owners have in mind about putting up a website for their business.
The type of business and target customers will define how much you really need a website. Businesses that are into Business to Consumer (B2C) category need an active website more than those that are into Business to Business (B2B).
In Canada (where I live from), there are 22 Million Internet users. That’s 67.8% of the population in the country according to Internet World Stats. 63.7% of Canadian adult uses the Internet at least once a day according to Statistics Canada.
If you’re not impressed and don’t see the opportunities with numbers above, don’t launch a website. Every year, more and more people are using the Internet to find products, services, and looking for the right company to buy or get services from.
Here are the answers to three common questions asked by small business owners.
“Does my small business need a website?”
From the statistics above, potential customers are using the Internet more than ever before. In this information age, having a website has became a de facto to every business owners whatever the size is. Your website is your marketing tool 24 hours a day, 7 days a week. Consumers nowadays has more power to choose from by searching your industry online. If they’re not satisfied in your services, they can find your competitors within minutes. Telephone directories like yellow pages didn’t just stay to their print version, they have now an online version. Don’t you think you ought to have one too?
“But I don’t sell anything online. Do I still need a website?”
You don’t have to sell anything online to realize your business need a website. The availability of the Internet has increased over the years. Consumers can now browse through their mobile phone and other hand held devices. They refer to the Internet on every opportunity they can get. People visit online forums, chat rooms, social networks(e.g. myspace, friendster, etc.) to check out products or businesses before purchasing. Think of the Internet is an order menu in a restaurant. If they can’t find you in the list, they won’t order you or from you.
“But my customers are just local, do I still need one?”
You can build relationships and strengthen retention of your local customers using your website. I call this direct response website. Where you use your site as a tool to communicate to them, to get feedback, send promotion, get referrals, and more. It doesn’t matter if your customers are local or not. Building relationship to your customer is essential to any businesses and your website will make it easier for you.
As small business owner, you should take every opportunity you can get to survive or your competitor will over take you. Website for your business is not an option anymore these days. You can be missing a lot of sales just having no website at all.